MOTOTRBO™ Software Update Management (SUM) EID

Capable and Enabled

MOTOTRBO™ Entitlement IDs let you leverage expert applications in order to get the job done efficiently. MOTOTRBO™ fits the way businesses run today, and helps you customize your communication solution to your environment and workforce. Entitlement IDs make it easier to accomplish multiple tasks on a single purpose-built device.

MOTOTRBO™ Software Update Management (SUM) EIDs are required for any MOTOTRBO™ infrastructure or subscriber device that is out of warranty or not under a service contract.  Pricing is dependent on radio device model, quantity, and coverage period.

Customers will typically encounter the following ERROR MESSAGE when trying to update the firmware in any MOTOTRBO™ infrastructure or subscriber device:

Error [#110183] “The Software Update Management policy enabled on this device has expired and is not entitled to be updated to the specified firmware version. Please contact a Motorola Solutions sales representative for more information.”

Required information: Device short model number, device long model number, and serial number.

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